Privacy Policy

Last updated: 24 December 2025

This Privacy Policy describes how MR Tech (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website, online services, or visit our physical store.

1. Information We Collect

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address
  • Account credentials (encrypted)

Transaction Information

  • Purchased products (online or in-store)
  • Order history and invoices
  • Warranty, service, and return records

Technical Information

  • IP address
  • Browser and device information
  • Website usage behavior

2. How We Use Your Information

  • Process and deliver orders
  • Manage payments, refunds, and returns
  • Provide customer support and warranty services
  • Improve our website and offerings
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations

3. In-Store Data Collection

When you visit our physical store, we may collect purchase records, service history, and warranty details. CCTV surveillance may be used strictly for security purposes.

4. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze traffic. You can manage cookies through your browser settings.

5. Payment Security

All payments are processed via secure, PCI-DSS compliant payment gateways. We do not store full card or banking details on our servers.

6. Data Sharing

We do not sell your personal information. Data may be shared only with delivery partners, payment providers, service vendors, or authorities when legally required.

7. Data Retention

Personal data is retained only for as long as necessary to meet business, legal, and regulatory requirements, after which it is securely deleted or anonymized.

8. Data Security

We implement industry-standard security measures including encryption, access controls, and system monitoring. Absolute security cannot be guaranteed.

9. Your Rights

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised date.

Contact Information

For questions or concerns regarding this Privacy Policy:

MR Tech
Email: [email protected]
Phone: +880 1531-946491
Address: 423, Zahera Mansion, Dhali Bhari Kacha Bazar Mour (Evercare Hospital Link Rd), 1212