Online Delivery Information

• We deliver products across Bangladesh.
• Certain remote or restricted areas may have limited delivery availability.
• International delivery may be offered on selected products only (subject to additional charges and regulations).

• Orders are typically processed within 24–48 hours after confirmation.
• Processing time may be longer during peak seasons, holidays, or promotional campaigns.
• Orders placed on weekends or public holidays will be processed on the next working day.

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 3–7 business days
• Delivery timelines are estimates and may vary due to external factors.

• Delivery charges vary based on location, product size, and weight.
• Any applicable delivery fee will be clearly shown during checkout.
• Promotional free-delivery offers may apply to selected products or order values.

We use trusted third-party courier and logistics partners to ensure safe and timely delivery. Once an order is handed over to the courier, delivery timelines are subject to the courier’s service standards.

• Tracking information may be provided via SMS, email, or your account dashboard.
• Tracking updates depend on courier system availability.

• Customers or authorized recipients must be available to receive the order.
• If delivery fails due to unavailability, re-delivery charges may apply.
• Valid identification or proof of order may be required upon delivery.

Customers are advised to inspect the package at the time of delivery. If any item is damaged, missing, or incorrect, please notify us within 24 hours with clear photos or video evidence.

We are not responsible for delivery delays caused by natural disasters, political unrest, strikes, courier disruptions, or other circumstances beyond our control.

Selected products may be eligible for in-store pickup. Customers will be notified when the order is ready for collection. Valid proof of purchase is required.

We reserve the right to update this Online Delivery Policy at any time. Updates will be effective immediately upon posting on this page.